{"id":659,"date":"2025-09-13T12:37:27","date_gmt":"2025-09-13T12:37:27","guid":{"rendered":"https:\/\/meta.ngochn.com\/?p=659"},"modified":"2026-01-10T12:32:49","modified_gmt":"2026-01-10T12:32:49","slug":"online-saco-management-system","status":"publish","type":"post","link":"https:\/\/meta.ngochn.com\/index.php\/2025\/09\/13\/online-saco-management-system\/","title":{"rendered":"SACO management system"},"content":{"rendered":"<p><!-- notionvc: 0cf61f7b-5f5f-4d5c-981d-86457cb35dab --><\/p>\n<p><strong>Learn more: <\/strong><a href=\"https:\/\/saco.dnse.com.vn\/\">SACO landing page<\/a><\/p>\n<p>1. <strong>Problem<\/strong><\/p>\n<p>The SACO registration process was manual, relied on offline forms, Zalo chat, and internal staff handling. This caused delays, confusion, and missing applications. We needed to understand the experience from both SACO and internal operation teams.<\/p>\n<p><strong>2. Outcomes:<\/strong><\/p>\n<p>After releasing the online flow, we tracked user performance and gathered feedback from both new SACO users and Operation teams (Brokers and Customer Love)<\/p>\n<ul>\n<li>85% onboarding completion rate (1st try)<\/li>\n<li>Time-to-activation reduced from 3\u20135 days \u2192 under 24 hours<\/li>\n<li>Internal Ops load reduced by ~40%<\/li>\n<li>+17 NPS points in post-onboarding survey<\/li>\n<li>Users share positive feedback with us daily<\/li>\n<\/ul>\n<p><strong>3. Solution<\/strong><\/p>\n<p>We built a clear steps and overall data view in SACO\u2019s dashboard. The design highlights core components and a clear progress path to motivate completion.<\/p>\n<hr \/>\n<h4 class=\"framer-text framer-styles-preset-1o9b7yi\" data-styles-preset=\"FBlHqG5Ho\">Design process<\/h4>\n<p><strong>Research Objectives<\/strong><\/p>\n<ul>\n<li>Help SACO find and manage customers more effectively<\/li>\n<li>Help customers connect with SACO that match their needs<\/li>\n<li>Build a high-quality SACO team<\/li>\n<li>Define target SACO personas<\/li>\n<li>Optimize recruitment and onboarding plans based on insights collected<\/li>\n<\/ul>\n<p><strong>Methods<\/strong><\/p>\n<ul>\n<li>20 in-depth interviews with SACO in HCM + Hanoi<\/li>\n<li>Shadowed Ops handling 40+ Zalo registration threads<\/li>\n<li>Tracked operation team handling 40+ Zalo registration threads<\/li>\n<li>Identified pain points into 4 groups: lack of guidance, long waiting, unclear status, inconsistent follow-up<\/li>\n<\/ul>\n<p><strong>Key Insight:<\/strong><\/p>\n<blockquote><p><em><strong>I don\u2019t know my SACO registration status and have to repeatedly ask for updates \u2014 new SACO user felt lost<\/strong><\/em><\/p><\/blockquote>\n<p><strong>Opportunity<\/strong><\/p>\n<p><strong>We saw a chance to turn SACO registration into a guided self\u2011service flow \u2014 all in one place<\/strong><\/p>\n<ol>\n<li>Users submit application<\/li>\n<li>Finish learning course<\/li>\n<li>Track their status in real time<\/li>\n<\/ol>\n<p><strong>Outcome of Ideation:<\/strong><\/p>\n<ul>\n<li>Chose a 3-step flow: Registration \u2192 Learning \u2192 Confirmation<\/li>\n<li>Integrated with tracking reminder system (for incomplete users)<\/li>\n<\/ul>\n<p><strong>Deliverables:<\/strong><\/p>\n<ul>\n<li>Hi-fi flow for desktop &amp; mobile<\/li>\n<li>UI screens for: SACO landing page, Application screens for SACOs\/ Retail users, Tracking data, Dashboard<\/li>\n<li>SACO-specific component set in design system (icons, key visual, pop-up\u2026)<\/li>\n<li>Figma \u2192 Handoff \u2192 Code-ready assets<\/li>\n<li>Rules for generating Enbox notifications<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-761\" src=\"https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1600\" srcset=\"https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-scaled.jpg 2560w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-300x188.jpg 300w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-1024x640.jpg 1024w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-768x480.jpg 768w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-1536x960.jpg 1536w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Shot-16-2048x1280.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-756\" src=\"https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/image-2.png\" alt=\"\" width=\"1920\" height=\"887\" srcset=\"https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/image-2.png 1920w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/image-2-300x139.png 300w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/image-2-1024x473.png 1024w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/image-2-768x355.png 768w, https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/image-2-1536x710.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/> <img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-757\" src=\"https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-10-02-at-12.11.01.png\" alt=\"\" width=\"3600\" height=\"1910\" srcset=\"https:\/\/meta.ngochn.com\/wp-content\/uploads\/2025\/09\/Screenshot-2025-10-02-at-12.11.01.png 3600w, 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notionvc: d1e6ffd7-f3d6-4bf4-a93d-6f6d7fd6e9a4 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SACO (Sales Collaboration) is DNSE\u2019s program supporting customers through their investment journey<\/p>\n","protected":false},"author":1,"featured_media":788,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/posts\/659"}],"collection":[{"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/comments?post=659"}],"version-history":[{"count":16,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/posts\/659\/revisions"}],"predecessor-version":[{"id":662,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/posts\/659\/revisions\/662"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/media\/788"}],"wp:attachment":[{"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/media?parent=659"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/categories?post=659"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meta.ngochn.com\/index.php\/wp-json\/wp\/v2\/tags?post=659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}